納皮爾遺產酒店 (Napier Heritage by Velvet Hotels)

For those who are reading this: Don't be fooled by the 4.6 star review. All the one star reviews are real... TLDR: This is the most dishonest and shameless hotel that I had ever stayed in. I selected full board option (worth ~ 30 USD / day) when making the booking. It was my first 訂房網站 to India and I thought it would be better dining in hotel for food safety reasons. Given the price, you would expect buffet style dining, but I was wrong. During lunch/ dinner time, no one was in the restaurant. You have to make several attempts to call them to order from a very cheap menu (around 300-400 rupees / meal). Dinner order starts at 7pm, and it usually took them 1+ hour to prepare. Earliest to get your dinner at 8:15pm. All the meals had extremely awful taste (feel like eating a bag of salt for each meal) Once I ordered grilled mushroom chicken with boiled veg potato. The staff was very unfamiliar with the menu (seemed like first time reading it), and said they don't have it, then suddenly changed his mind and said they have (LIE #1). From the photo you can see it's a very pathetic small bowl with mushroom and bitter melon. No chicken, no potato at all! COMPLETE LIAR. The hotel manager refused to compensate at first and asked me to negotiate with 訂房網站. Hence, I tried to let 訂房網站 contacting them for refund. Despite numerous contact attempts from 訂房網站, the hotel always refused to respond. I insisted service throughout my stay was not up to standard, and they are stealing my money. The hotel manager said he can provide me free lunch on my checkout day as a compensation (LIE #2), but last day's lunch has already been included in the package. I'm sure they knew the package coverage. After I revealed his lie, he only agreed to pay me 300 rupees in cash, and credit another 200 rupees refund to my bank account within 3 days (see photo proof). After half a month, I still haven't received my money (LIE #3), same as the guy from the previous review waiting for his refund. Not to mention 500 rupees is too insignicant as a compensation. There has never been room service during my stay and I had to kill cockcroach in the room and cleaned it myself. The bathroom, as many have mentioned in the review, had a very strong mouldy smell. I raised it to the same manager, and he said to change room for me on the next day. Apparently, it was a lip service and never happened (LIE #4). Apart from the hotel manager, all staff there don't care what you say. They would not try to find a solution to address your issue. From their eyes you can see THEY DON'T CARE. And you are just trying to talk to a wall (Same feeling as one of the previous reviews). To hotel: If your service is this terrible, don't dare to charge high price and package yourself like a premium hotel. You have zero interest in serving your guests. All you wanted is MONEY. To those who are reading this: Stay somewhere else. Kochi is generally safe and clean. Try some homestay with more authentic experience and cheaper price. When bad things happen in this hotel, don't expect them to care about you AT ALL.

The room was presentable enough but the breakfast was not nice at alll. Very little options and did not meet our expectations in terms of taste. 2nd day, it was raining heavily but we still decided to go out for breakfast as we could not eat the food at the hotel. It was not because we are not used to Indian food but this one here, the taste was just not nice at all

We arrived late at night but had informed the hotel early on. The receptionist had already fallen asleep and shut the doors. The rooms look better in photos. Breakfast was meh.

1. Property in itself is pathetic, from the outside it gives a heritage vibe, but once you step inside all that remains from the heritage are the damp walls, soggy bedding, absolutely dirty linens and washrooms. 2. Service is terrible is an understatement, there is no service at all. One *** show, only the hotel Manager is around sometimes. Basics were not even in place. For example there was no handwash, or shampoo or body wash in washroom. No room service or cleaning. One of our rooms had terrible damp walls, AC was also not working in another of our rooms and to add on wifi was also not working. When we raised these concerns the common answer we got was they are working on fixing it. The premier & dutch rooms are also very small and claustrophobic. Not maintained or cleaned. Overall absolute waste of money, at such a heavy price the experience was terrible.

We had a great time here as a family of four. Most of Fort Kochi's attractions are within walking distance, and finding transportation is very easy. The service was excellent, and the rooms were very good. Money worth 👍

It's pleasant staying here enjoyed superb and enjoyed the stay also break fast is delicious the staff

The property is located in the heart of Fort Kochi and almost everything is accessible mostly on foot. However, the service is extremely disappointing. Even though they have a functional restaurant, it is hardly ever serviceable. One time they agreed to accept the food order, it was terrible in taste and took eternity to serve. The premier rooms are small at this price point with hardly any space to move. For basic comfort, Club should only be opted if available. Staff is courteous but not efficient atall.

no intercom in the room. In bathroom no point to hange towel and cloths. In the evening they brought meno to decide food and when I went for dinner I was told today kitchen is closed. After long fight shef made pulao and soup. TV in the room was on the side and not in front and it has Malayalam channels and second grade hindi news channel. As I had night flight they don't have close waiting room. I had to sit in veranda. room did not had any details of what service hotel had. How can you live in room where there is no intercom

Location is premium, room were poor with ordinary service and full of mosquitoes. Do carry a mosquito bat

The hotel staff were not at all friendly especially the reception people general upkeep of the property is bad and worst part is food